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Terms and Conditions

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Financing on Selected Products

 

To pay monthly, please choose a subscription or financing package before adding the product to your basket or email info@harveymorton.com for further details. Harvey Morton Digital offers interest free financing on selected products, allowing The Client to pay in three instalments. Should The Client fall behind on payments, Harvey Morton Digital reserves to terminate any current agreements and seek support from a collection agency.

Cancellation of Subscriptions

The Client can cancel any ongoing subscriptions with Harvey Morton Digital after providing written notice within 10 days before their subscription is due to renew by emailing info@harveymorton.com. Subsequent payments will be cancelled immediately after written notice is received and The Client will not be billed further.

Refunds

 

A 100% refund will be made only in the event of a cancellation within 3 days of purchase. All sales are final. A project may be split into monthly payments as a courtesy to the client.

 

Once a payment or deposit is made, it is non-refundable. All digital marketing packages including SEO, Social Media Management and Website Design are not refundable, but the client may cancel with a notice written 14 days in advance.

 

We do not offer any refund for services already delivered, started, or any other miscellaneous charges which are non-recoverable for Harvey Morton Digital. No payment will be refunded once an initial draft is provided. There are no partial refunds for projects mid-way through a milestone phase. There are no refunds or credits of any kind for Search Engine Optimization (SEO), Pay-Per-Click (PPC), Social Media Management (SMM), Email Marketing, or any other third-party online marketing service even if a fee was paid in advance.

 

After a payment is made, there are no exceptions to our refund policy. Web design and development demand extensive resources and incur internal expenses. Therefore once a payment or deposit is made, it is non-refundable. Payment for hosting is non-refundable. We do not offer refunds on deposits or payments for projects that are abandoned or lay dormant for more than 30 days. If you signed up for our services but did not make use of them, then you are still entitled to pay us. Harvey Morton Digital reserves the right to cancel any agreement on projects that are abandoned or lay dormant for more than 30 days with or without notice.

 

All billing cycles for agreed services will continue until The Client Organisation sends a cancellation notice in writing.

 

Project Timelines

 

Where there is any delay from the Client Organisation to supply content, pictures, videos, or any other material to us which leads to a delay in the completion of work, Harvey Morton Digital has the right to extend any previously agreed deadlines by a reasonable amount.

Any time frames or estimates that we give are contingent upon your full co-operation and complete and final content being provided if we are not writing the content for you.

During development, there is a certain amount of feedback required in order to progress to subsequent phases. It is required that a single point of contact be appointed from your side and be made available on a daily basis in order to expedite the feedback process.

If The Client fails to provide content materials, pictures, or any other information that will cause a delay of over 3 days in the project, there could be a waiting period of 30 days to reinstate your project into our pipeline. 

On completion of the work, you will be notified and have the opportunity to review it. Nothing will be published without approval. You must notify us in writing of any unsatisfactory points within 7 days of such notification.

Once the final revision is approved, work cannot subsequently be rejected and the contract will be considered completed. The Client will receive website files, logins, and passwords of their website. 

Website Hosting

One domain is included in the price of our website design packages, however, website hosting is not included. The client is responsible for obtaining their own hosting through us or a third-party company of their choice. Harvey Morton Digital will support the client with the transfer of their website to a third party should the client not wish to add a hosting package upon project completion.

Non-Disclosure 

Harvey Morton Digital will not at any time divulge any information that is proprietary to the client organisation and will protect such information as confidential.